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QuickBooks POS Basic 19.0 3pc Software Peripherals Bundle
QuickBooks POS Basic 19.0 3pc Software Peripherals Bundle
$2 365.00
$1 399.00

QuickBooks Point of Sale Multi-Store 19.0 ADD A STORE
QuickBooks Point of Sale Multi-Store 19.0 ADD A STORE
$2 700.00
$1 249.00

QuickBooks POS Pro 19.0 3pc Software Peripherals Bundle
QuickBooks POS Pro 19.0 3pc Software Peripherals Bundle
$3 065.00
$1 699.00

QuickBooks Point of Sale Pro 19.0 New User
QuickBooks Point of Sale Pro 19.0 New User
$2 500.00
$1 249.00

I cannot unlock from Pro to multi-store in QuickBooks Point of Sale v 12 ( 2015).


Questions on the software? Call us at 800-609-0788!

 

We recently found an oddity in the Pro version of QB POS v 12.

 

In the Basic versions of the software, under the help menu, you could choose Buy Now, and you were given a screen that asked for the new product code and validation code.

2013unlock

 

2013unlock2a

 

 

The program would close and reopen in the new version.

This was not available in the Multi-Store version, as it was the highest level.

We recently found that the Buy Now option is actually missing from the Pro version 12 ( 2015) menu.

2015pro

We have made Intuit aware of this.

In the interim, if you need to unlock from Pro to Multi-Store, you will need to uninstall the software, and then reinstall it with the new product code.

 

Point of Sale: Error - 193, Primary key for dept keywords is not unique

Questions on the software? Call us at 800-609-0788!

 

When attempting to send a mailbag from Headquarters to a remote store, or attempting to receive a mailbag at the remote store, you see the following error:

Error - 193 Primary key for dept keywords is not unique.

Error - 193 Primary key for table 'Customer Rewards' is not unique.

Why this is happening

  • There are duplicate department names or codes
  • Customer names have been deleted or merged
  • There is damage in the Customer List at the remote store.

How to fix it

Make sure Point of Sale is updated to the latest release and try again. If the error persists:

FIRST METHOD:

  1. Go to REPORTS
  2. Run a Customer List report
  3. Double click the first customer
  4. Once the customer opens, click View List at the top
  5. This will open the Customer List in the old v 9 version
  6. Press the CTRL + A keys to highlight them all. Once all of the customers are highlighted in light blue, choose I Want To, Delete Customer(s)
  7. At the HQ server system choose File, Utilities, Resend Files
  8. Click Resend
  9. Receive the mail bag at the remote store.

Intuit Method:

  1. From the remote store receiving the error, send a mailbag to Headquarters and then receive it.
  2. Again from the remote store, choose Customers > Customer List.
  3. One at a time, click I want to and select Delete until the list is empty. Do not be alarmed; The main customer records are contained at Headquarters and will be resent.

If you have too many customers to click one at a time:

    • Version 10 and 2013: Click the first customer in the list, press the Shift key, and then click the last customer in the list.
    • Version 9: Press the CTRL + A keys to highlight them all.
  1. From Headquarters, choose File > Utilities > Resend files.
  2. Click Resend.
  3. Receive the resend mailbag at the remote store.

 

Versions 7 and below

 

Version 7

 

This issue has been resolved in the latest release for your version. Please update your program to the most current release.

 

Version 6

 

Windows XP


To resolve this issue:

  1. Choose Inventory > Department List.
  2. Examine the list and locate any duplication of departments or codes.
  3. Edit any such department and modify the department name or code to make it unique.
  4. Delete the contents of the sub folders of the StEx folder on the Headquarters and all Remote computers:
    1. Right-click the Windows Start button and choose Explore.
    2. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the plus sign (+) next to each folder listed.
    3. If this folder exists, right-click each file in this folder and choose Delete. Confirm the deletion.
    4. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\History.
    5. Right-click each file in this folder and choose Delete. Confirm the deletion.
    6. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
    7. Right-click each file in this folder and choose Delete. Confirm the deletion.
    8. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\Out.
    9. Right-click each file in this folder and choose Delete. Confirm the deletion.
    10. Close this window.
  5. Recreate and resend the mailbag. The error will not recur.

 

Windows Vista


To resolve this issue:

  1. Choose Inventory > Department List.
  2. Examine the list and locate any duplication of departments or codes.
  3. Edit any such department and modify the department name or code to make it unique.
  4. Delete the contents of the sub folders of the StEx folder on the Headquarters and all Remote computers:
    1. Right-click the Windows Logo button, and choose Explore.
    2. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the arrow symbol next to each folder listed.
    3. If this folder exists, right-click each file in this folder and choose Delete. Confirm the deletion.
    4. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\History.
    5. Right-click each file in this folder and choose Delete. Confirm the deletion.
    6. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
    7. Right-click each file in this folder and choose Delete. Confirm the deletion.
    8. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Out.
    9. Right-click each file in this folder and choose Delete. Confirm the deletion.
    10. Close this window.
  5. Recreate and resend the mailbag. The error will not recur.

 

Windows 7


To resolve this issue:

  1. Choose Inventory > Department List.
  2. Examine the list and locate any duplication of departments or codes.
  3. Edit any such department and modify the department name or code to make it unique.
  4. Delete the contents of the sub folders of the StEx folder on the Headquarters and all Remote computers:
    1. Right-click the Windows Logo button, and choose Open Windows Explorer.
    2. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the arrow symbol next to each folder listed.
    3. If this folder exists, right-click each file in this folder and choose Delete. Confirm the deletion.
    4. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\History.
    5. Right-click each file in this folder and choose Delete. Confirm the deletion.
    6. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
    7. Right-click each file in this folder and choose Delete. Confirm the deletion.
    8. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Out.
    9. Right-click each file in this folder and choose Delete. Confirm the deletion.
    10. Close this window.
  5. Recreate and resend the mailbag. The error will not recur.

 

 

In QuickBooks Point of Sale, sales on the Item Summary with Activity report.

Questions on the software? Call us at 800-609-0788!

 

Why is this happening?

Typically, this is occurring because the vendor name has been changed.

In QB POS, when we change something like a department, or a vendor name, those changes will affect any transaction in the future.

But the past sales will not be affected. They are recorded, as they were when they were created, and will not change.

So, if you edit a vendor name because the company has gone through a name change, there is a bad effect.

The sales in the items history will not display on the Summary with Activity report, no matter the date range or filtering.

And resetting the vendor name back usually does not fix this, especially if vendors have been merged.

As a vendor or customer is created, there is a unique ID number created for them in the background.

So adding the vendor name back in, doesn’t help, because the background ID number is different and you cannot access it.

This can be verified by bringing up a receipt from the item history, right clicking the top column, choose customize columns.

 Scroll down until you can select Vendor. You will then be able to see the vendor name associated with the item at the time it was sold.

 

Error code 140202: An error occurred while modifying this record in QuickBooks Financial Software.

Questions on the software? Call us at 800-609-0788!

Error code 140202: An error occurred while modifying this record in QuickBooks Financial Software. QuickBooks POS cannot resolve this problem

What is happening: When performing an End of Day process the following error message is returned:
Error code 140202: An error occurred while modifying this record in QuickBooks Financial Software. QuickBooks POS cannot resolve this problem.
Why is this happening: There are three possible causes for this issue:

You have an online banking session open in QuickBooks.

The customer/vendor name in QuickBooks contains a comma.

There is damage to the customer/vendor name in QuickBooks.

Detailed instructions: To resolve this issue, follow these steps:

Close online banking sessions before conducting a Financial Exchange.

Edit the customer or vendor record in QuickBooks Financial Software to remove commas. Ensure that you are in the QuickBooks single user mode prior to editing the customer or vendor.

If no comma exists in the customer or vendor name, edit the customer or vendor record to change the name, record it, and then change it back and record it.

 The above solution is from an Intuit Knowledgebase article ( KB ID#: 60107351) which is appearantly no longer available.

 

Adding Items to QuickBooks point of Sale Online Powered by Revel.

Questions on the software? Call us at 800-609-0788!

 

With the addition of the QuickBooks point of Sale Online Powered by Revel to the product line, there are a few things you need to keep in mind.

This is not a product that was programmed by Intuit. There are going to be differences in the terminology, and the processes that are used to get it operational, and to use it.

One thing that is not readily obvious, how to add an item.

Items can be imported into the software. But that is actually a process that needs to be covered in another session.

Here, we will tell you how to add an item rapidly.

additem1

First, from the Overview screen on the Administration page, you will need to select Products.

 additem2

Next, go down to your Categories and select the plus sign.

If there are Sub Categories, you will need to select the plus sign again.

This will then list the products, and there is an Add a Product button.

additem3

This will  allow you to put in very basic product information.

additem4

You can also select the Quick Product button to open a screen with more information available to add.

additem5

 

additem6

To really set the item up, you can select the Advanced Product Details on the left to open even more info for the item.

additem7

As I said, very different from the usual Intuit products.

 

Page 9 of 117

QuickBooks Point of Sale Pro 19.0 ADD A SEAT
QuickBooks Point of Sale  Pro 19.0 ADD A SEAT
$2 500.00
$1 149.00


QuickBooks POS Pro 19.0 ADD A SEAT w/Merchant Services
QuickBooks POS  Pro 19.0 ADD A SEAT w/Merchant Services
$2 500.00
$849.00


QuickBooks POS Pro 19.0 3pc Software Peripherals Bundle
QuickBooks POS Pro 19.0 3pc Software Peripherals Bundle
$3 065.00
$1 699.00


QuickBooks POS Multi-Store 19.0 EMV Bundle w/Merchant Services
QuickBooks POS Multi-Store 19.0 EMV Bundle w/Merchant Services
$3 515.00
$1 599.00


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